overview

About Unqork

Unqork is an enterprise software company based in New York that offers a no-code platform-as-a-service (PaaS) for building enterprise applications. It serves organizations in finance, insurance, healthcare, and government.

As UX Design Services Lead from 2021 to 2022, I led the design system and internal design services used by every product team, with 3 direct reports. I set roadmap and backlog priorities with the UX engineering and product leads, set the design vision for our internal systems and processes, and worked with stakeholders across the company to make sure the work served both users and the business.

Project Process

Implementing an Internal Design System

I rebuilt our Figma design system so it matched what the platform could actually do. I made it easy to understand, kept the documentation complete and current, and tightened the design process around it. Every product team worked from it, which made the design team faster and raised the quality and usability of what shipped.

Training & Development

I also trained staff across the company to run UX sessions themselves. I built and delivered a curriculum covering UX fundamentals, design thinking, and how to facilitate a productive session, so teams outside design could put users at the center of their own problem solving.

Result

Design Systems at Scale

I owned every internal design system and service at Unqork and improved the tools, process, documentation, and features with a focus on matching the platform's capabilities. Over the same period, Unqork grew more than 250% and reached a $2B valuation.